GENERAL QUESTIONS:

Which services do the PLL Group offer?

PLL Group offers a variety of services including Rising Stars Childcare, PLL Sports Clubs, PLL Education and Holiday Camps. Our goal is to provide enriching and engaging experiences for children of all ages.

How can I contact PLL Group for more information?

You can contact us via email at info@pleiadesleisure.com or call us on 01483 270160 Our office hours are Monday to Friday, 9 AM to 4 PM.

RISING STARS CHILDCARE:

What ages do you cater to at Rising Stars Childcare?

We provide childcare services for children aged 4-11 years

What are your operating hours for Rising Stars Childcare?

Our childcare centre’s operates from 7.30 AM to 6.15 PM (may vary depending which site), Monday to Friday.

How can I book a spot for my child at Rising Stars Childcare?

You can book a spot for your child through our website. Visit the Rising Stars Childcare section and follow the booking instructions. If you have any questions you can email risingstars@pleiadesleisure.com or call 01483 270 160.

What is your child-to-staff ratio at Rising Stars Childcare?

We maintain a low child-to-staff ratio to ensure personalised care and attention. The ratios vary by age group, in line with regulatory standards. All our policies are accessible on our website.

PLL Sports Clubs:

What sports are offered in PLL Sports Clubs?

We offer a range of sports including football, basketball, tennis, and cricket, dodgeball and multi-sports.

What age groups can join PLL Sports Clubs?

Our sports clubs cater for children aged 4 to 11 years old.

How do I register my child for PLL Sports Clubs?

Registration can be completed online through our website. Visit the PLL Sports Clubs section, select the sport and age group, and complete the registration form.

What is the duration of the sports programmes?

Our sports programs typically run in 10-week terms, with sessions held once a week.

ALLSTAR HOLIDAY CAMPS:

What activities are included in the Holiday Camps?

Our Holiday Camps offer a variety of activities such as sports, arts and crafts, science experiments, and outdoor adventures.

When are the Holiday Camps held?

Holiday Camps are held during school holidays. Specific dates and times can be found on our website under the All star holiday camps section.

How do I book a spot for the Holiday Camps?

Booking can be done through our website. Navigate to the All Star Holiday Camps section, select the camp dates, and fill out the booking form.

What should my child bring to the Holiday Camps?

Children should bring a packed lunch, water bottle, comfortable clothing, and any necessary medication. A detailed list will be provided upon registration.

BOOKING VIA THE WEBSITE:

How do I book services via the PLL Group website?

To book any of our services, visit the relevant section (Rising Stars Childcare, PLL Sports Clubs, or Holiday Camps) and follow the step-by-step booking instructions provided.

What payment methods are accepted?

We accept major credit cards, debit cards, Apple pay and Google pay for online bookings.

Can I modify or cancel my booking?

Yes, you can amend/cancel a booking by emailing our office at info@pleiadesleisure.com, however we do require 24 hours notice for changes.

Will I receive a confirmation after booking?

Yes, you will receive an email confirmation with all the details of your booking once the payment is processed.

Who can I contact if I have issues with booking online?

If you encounter any issues with online booking, please contact our customer support team at info@pleiadesleisure.com or 01483 270160 and select the relevant option.

For any other questions or specific enquiries, feel free to reach out to us directly. We are here to help!